FAQ

PLEASE REFER TO THE INDIVIDUAL PRODUCT SHIPPING TIMEFRAMES. DUE TO HIGH DEMAND ON CERTAIN ITEMS, IT MAY TAKE OUR TEAM LONGER TO PROCESS.

UK SHIPPING

FREE UK SHIPPING

OUTSIDE OF THE UK

SHIPPING COST FOR ORDERS OUTSIDE OF THE UK AND ARE AMENDED BASED ON YOUR ADDRESS.

THE DELIVERY TIMEFRAMES FOR ORDERS CAN RANGE FROM 3-20 WORKING DAYS DEPENDING ON YOUR COUNTRY.

MISSING ORDERS

IF YOUR ORDER HASN'T ARRIVED WITHIN THE DEFINED DELIVERY PERIOD - CONTACT US ON - LOTE.STUDIO@OUTLOOK.COM

WE CAN ONLY PROVIDE A REFUND/EXCHANGE ON MISSING ORDERS WITHIN 30 WORKING DAYS.

RETURNS & EXCHNAGES

WE DO NOT OFFER RETURNS, UNLESS AN ERROR WAS MADE ON OUR PART. ALL SALES ARE FINAL*

WE ARE HAPPY TO ACCEPT EXCHANGES OR OFFER STORE CREDIT FOR UK AND IN-STORE PURCHASES - TO THE VALUE OF THE PURCHASE (NOT INC SHIPPING).

*IF A PURCHASE IS MADE WITH MULTIPLE SIZES OF THE SAME ITEM, WE ARE MORE THAN HAPPY TO ACCEPT A RETURN OF THE SIZE NOT BEST SUITED. WE VALUE OUR CUSTOMERS FINDING THE BEST FIT.

CUSTOMERS ARE RESPONSIBLE FOR PAYING THEIR OWN SHIPPING COSTS TO RETURN / EXCHANGE ITEMS.

PLEASE EMAIL US AT LOTE.STUDIO@OUTLOOK.COM TO REQUEST A RETURN OR EXCHANGE.

IMPORTANT INFORMATION

ALL POSTAGE/CUSTOM CHARGES MUST BE FRONTED BY THE CUSTOMER. PLEASE ENSURE THE GOODS ARE SHIPPED SAFELY AS WE CANNOT TAKE RESPONSIBILITY FOR RETURNED ITEMS LOST IN TRANSIT.

ORIGINAL SHIPPING COST AND RETURN POSTAGE COST ARE NON-REFUNDABLE.WHEN A EXCHANGE IS REQUESTED THE PRODUCT MUST BE IN A ORIGINAL, TAGGED, UNUSED AND RESELL-ABLE CONDITION.

RETURNS OF FAULTY ITEMS WILL ONLY BE ACCEPTED IF THE GOODS WERE FAULTY WHEN DELIVERED TO YOU. ANY DAMAGE CAUSED AFTER THIS IS NOT THE RESPONSIBILITY OF BENE CULTURE LIMITED.

ANY DAMAGE/FAULTY GOODS HAVE TO BE REFERRED TO BENE CULTURE WITHIN 7 WORKING DAYS OF RECEIVING YOUR PURCHASE.

ALL OUR PRODUCTS HAVE VARIED WASHING INSTRUCTION; WE DO ADVISE OF THE BELOW TO ENSURE THE QUALITY OF OUR PRODUCTS:

T-SHIRT : WASH AT BELOW 30 DEGREES AND DO NOT TUMBLE DRY

HOODIES : WASH AT BELOW 30 DEGREES AND DO NOT TUMBLE DRY

TROUSERS : WASH AT BELOW 30 DEGREES AND DO NOT TUMBLE DRY

FOR SPECIFIC PRODUCT CARE INSTRUCTIONS; PLEASE CONTACT US VIA EMAIL OR SOCIAL MEDIA.

ADVISED TO IRON CERTAIN GARMENTS IN REVERSE.

ALL OUR PRODUCTS ARE QUALITY CHECKED WHEN THEY ARE PRODUCED AND WHEN THEY ARE DISPATCHED. IF THE ITEM IS DAMAGED AFTER USAGE WE CANNOT BE HELD ACCOUNTABLE.

BY USING OUR WEBSITE, YOU AGREE TO THE TERMS OF USE.